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Why VMG
Your local India operations partner.
VMG brings together the people, local coordination, workspace, providers, vendors and operational support needed to establish and run an India team — supported by more than two decades of doing exactly that for international businesses.
The 300+ figure refers to a network of virtual professionals and talent developed through VMG's virtual-team operations and recruitment ecosystem, which can be drawn on to help form and scale teams. It is not a count of current employees.
Operating since 2005
VMG has been building and managing India-based teams for international businesses since 2005. The advantage is practical operating experience: establishing operations, recruiting for them, and managing the day-to-day operating environment over many years.
India-wide capability
Teams can be built physically or virtually across India, including major metros and Tier 2 locations. VMG's home base is Bangalore, and dedicated client operations have been established elsewhere, including Noida, near Delhi.
Start small
Clients can begin with only a few employees. A great deal of VMG's history consists of relationships that began at two or three people and grew over years.
Build and transition experience
VMG has established dedicated India operations, run them in practice, and transitioned them to client control once they reached sufficient scale and maturity.
Physical, virtual or hybrid
Remote teams distributed across India, a single dedicated office, multi-location structures, or a hybrid of office-based and remote employees — whichever suits the roles.
Specialist as well as support teams
Experience extends beyond customer support into technology, legal-support operations, medical-record summarisation, dispatch, permit coordination, digital and community operations and other specialised professional functions.
Extended-hours operations
Long experience supporting international time zones, including 24/7 and near-24/7 requirements, with the rostering and retention practices that make them sustainable.
Founder-led
VMG is led by its founder, Kartik Isvarmurti. Clients have hands-on involvement from and direct access to senior leadership rather than an account management layer.
Local execution
You do not need to identify and coordinate multiple Indian suppliers independently. VMG acts as the local India operations partner and single point of coordination.
Proof rather than claims
Operations we have built, run and handed over.
Client names are confidential, so these engagements are described by sector and location. Each involved recruiting a team, establishing the operating environment and running it in practice.
From one employee to a 25-person Bangalore operation
A dedicated India operation that began with a single employee and grew to nearly 25 before being transitioned to the client.
Read the case study →A specialist legal-support operation in Noida
A dedicated Noida operation staffed with medically qualified professionals working as medical-record summarisation specialists.
Read the case study →A dedicated operations team supporting near-24/7 field activity
Dispatch, scheduling and permit coordination for US field operations, across extended hours.
Read the case study →Track record
Our first outsourcing client stayed for eighteen years.
In 2005 a US-based internet entrepreneur asked VMG to cover his live chat support during his off-hours. We began that same evening. Within days a dedicated team was monitoring conversations 24/7, including holidays.
That relationship — continuing with the eventual buyer of the business — lasted eighteen years and covered more than a million live chat conversations. Long relationships of that kind are the clearest evidence we can offer of how VMG operates.
Read the full story →People
Teams that stay.
Team members working with VMG tend to stay for many years. Retention is not a detail in offshore operations — it accounts for much of the difference between a team that improves every year and one that is permanently being retrained.
VMG's teams are predominantly women, many working remotely from across India, and VMG is committed to encouraging and empowering women in its teams. Team members are selected against each client's specific requirements and trained before they begin work, with supervisors reviewing completed work and providing feedback so that quality is actively managed.
Where you do not yet have an Indian entity, VMG can help coordinate appropriate employment, payroll and statutory arrangements through established specialist partners.
Talk to VMG
Tell us what you are considering building in India.
A short conversation is usually enough to establish whether an India team suits your requirement, what it would realistically involve and how quickly you could begin.