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Managed outsourcing
Or simply define what needs to be done.
Not every business wants to build something in India. Some prefer the work to be delivered reliably by a team that someone else manages. That is the model VMG has operated since 2005, and it continues without change.
The model
You define the requirement. VMG delivers the service.
You set out what work needs to be done, to what standard and when. VMG selects the team members, trains them on your processes, supervises the work and delivers the service under an agreed hourly or monthly commercial model.
There is no recruitment for you to run, no payroll to arrange, no workspace to establish and no India operation to manage. You deal with VMG, and VMG manages everything behind it.
This is the traditional outsourcing relationship, and for a great many businesses it remains exactly the right one.
How it runs
What VMG takes on
People
Team members selected for your account and trained on your processes before they begin work.
Supervision
Supervisors review completed work and provide feedback to team members, so quality is managed rather than assumed.
Coverage
Hours to suit your business, including extended-hours, 24/7 and holiday cover where the service requires it.
Commercials
An agreed hourly or monthly rate, matched to the roles and the volume of work rather than a fixed package.
Examples
Work VMG manages for clients
Examples of the kinds of processes that can be outsourced to a managed team. The appropriate scope is determined against your actual requirement.
Customer support
Chat, email and voice support, including out-of-hours and 24/7 cover, which VMG has operated since 2005.
Dispatch & scheduling
Coordinating jobs, engineers, drivers or appointments against your systems and service standards.
Administrative work
The recurring administrative load that has to be completed accurately and on time.
Back-office operations
Processing, data entry, documentation, records and the operational work behind the front line.
AI & data work
Human-in-the-loop tasks such as data preparation, annotation, review and quality checking.
Specialised professional support
Support roles requiring particular qualifications or domain knowledge, recruited against the requirement.
Technology support
Technical and application support roles working to your escalation and resolution processes.
Other outsourced processes
If a process is well defined and can be performed remotely, it is worth a conversation.
VMG's teams include professionals, technical staff, administrative employees, dispatchers, engineers and specialised employees as well as customer-service agents. The composition follows the requirement.
Choosing between the two
Which model fits your situation?
Both are well established. The difference is how much of the India operation you want to own.
Build your India team
Choose this if…
- You want a dedicated team aligned closely with your organisation, long term
- You expect the India presence to grow beyond a single function
- You may want your own Indian entity in due course
- You are willing to direct the work and set the standards yourself
Managed outsourcing
Choose this if…
- You want the work delivered rather than an operation to run
- The scope is well defined and largely stable
- You prefer a fully managed service without taking on local operational responsibilities
- A straightforward hourly or monthly rate suits you better
Some clients combine the two models, using dedicated India teams for core capabilities while VMG continues to manage selected outsourced functions. If you are not sure which suits you, please say so on the enquiry form — it is a common and entirely reasonable answer, and usually resolved in one conversation.
Talk to VMG
Tell us what you are considering building in India.
A short conversation is usually enough to establish whether an India team suits your requirement, what it would realistically involve and how quickly you could begin.