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Capability
What your India team can do
Examples of functions that can potentially be established in India, depending on your requirements and the roles you want to fill. What is right for your business is determined against your actual work rather than selected from a list.
A note on how to read this page. These are examples of functions that can be built in India, not a claim that VMG holds deep subject-matter expertise in every one of them. In the build-your-India-team model the technical depth remains with you: your specialists set the standards, provide the training and direct the work. VMG's expertise lies in identifying the right people locally, establishing them properly and keeping the operation running.
Customer Service
Chat, email and voice support, including out-of-hours and 24/7 coverage. The function in which VMG has the longest operating history.
Dispatch & Scheduling
Coordinating jobs, appointments, drivers, engineers or field teams against your systems and service levels.
Back Office
Processing, data entry, documentation, records management and the operational work behind the front line.
Administrative Support
Recurring administrative work, coordination and executive support, performed reliably to a routine.
Finance & Accounting Support
Support roles working under your finance team's direction and controls, rather than a replacement for your accountants.
Technology
Application and technical support, monitoring, and technology roles working to your escalation processes.
Engineering / Design
Technical and design support roles, where the requirement and the professional standards are set by your own specialists.
AI & Data Operations
Human-in-the-loop work: data preparation, annotation, review, moderation and quality checking of automated outputs.
Sales Support
Lead qualification, CRM maintenance, follow-up, quoting support and the administrative side of a sales operation.
Legal / Professional Support
Support roles for professional firms, working under the supervision and standards of your qualified people.
Specialised Teams
Functions that do not fit a standard category, recruited specifically against a requirement you define.
VMG has recruited for specialist as well as general roles — including medically qualified professionals, software engineers and dispatch professionals. See selected experience.
Deciding what to move
The question is not what India can do.
It is which parts of your work would transfer well, and what would need to be put around them for that to succeed.
In practice, work transfers well when it is definable, repeatable and reviewable — when someone can be trained on it, and when the output can be checked. It transfers less well when it depends on undocumented judgement, constant informal context or physical presence.
That assessment is worth making carefully before anything is recruited. It is often the most useful part of the first conversation, and it costs nothing.
See how the process works →Talk to VMG
Tell us what you are considering building in India.
A short conversation is usually enough to establish whether an India team suits your requirement, what it would realistically involve and how quickly you could begin.