Building India teams before it was called GCC.

VMG helped a US-based mobile technology company establish a dedicated operation in Bangalore. The engagement began with a single employee.

VMG helped identify and establish the office, recruit the team, coordinate local operations and support the centre as it grew. The India operation eventually expanded to nearly 25 employees.

Once the operation had reached sufficient scale and maturity, it was transitioned to the client.

This engagement began around 2008 — a period when the term “Global Capability Centre” was not yet in widespread business use, although the underlying work of establishing a dedicated India operation was much the same as it is today.

VMG helped a US personal injury law firm establish a dedicated operation in Noida, near Delhi.

VMG helped set up the office and recruit medically qualified professionals in India who worked as medical-record summarisation specialists. Their role included reviewing and summarising medical and health records so that the firm’s US legal team could work more efficiently with complex case files.

VMG supported and operated the India setup before the operation was ultimately transitioned to the client.

The engagement is a useful illustration of two things: that specialist, professionally qualified recruitment is achievable in India, and that VMG establishes and operates teams well beyond its Bangalore home base.

VMG helped a US field-services company build a dedicated India operations team supporting field activity in the United States.

The team includes dispatch professionals working across extended hours to coordinate and schedule appointments.

The operation also includes permit-related support, with team members following up with local authorities in California regarding building and repair permits required before certain work can proceed. The role is one of preparation, follow-up and coordination rather than any form of regulatory representation.

The engagement demonstrates VMG’s ability to build specialised operational teams that combine dispatch, scheduling, administrative coordination, permit follow-up, extended-hours coverage and direct interaction with stakeholders in the United States.

VMG helped a US software company establish a dedicated India office for a specialised Windows technology project.

VMG helped recruit technically skilled professionals in India who worked on maintaining and updating Windows drivers for the client’s software and product environment.

The engagement demonstrates VMG’s ability to build technical teams, rather than only customer-service or back-office operations.

VMG helped a US gaming company establish a dedicated India-based team focused on supporting and engaging members of its online community.

The team’s role was to help increase participation and engagement on the platform through ongoing community interaction and support.

The engagement shows VMG building client-dedicated teams around emerging digital business models, rather than only conventional back-office processes.