We don’t just hire and train agents – we ensure the quality of every conversation by continuously monitoring CSAT scores and customer feedback. In sales-driven chat outsourcing, our agents will focus on converting chats into qualified sales leads, improving your conversion rates.
With over a million customer conversations managed since 2005, VMG is an expert in communicating with customers. We’ve helped businesses enhance customer support, increase sales conversions, and reduce costs through efficient customer communication round-the-clock.
years of experience
team members
We’ll promptly reach out to learn more about your business and chat support needs.
You’ll receive a preliminary quote, adjusted based on your feedback.
A comprehensive agreement outlining all terms will be available.
Your dedicated team will be assembled, and the team leader will be introduced.
Your dedicated team will be assembled, and the team leader will be introduced.
Your dedicated outsourced live chat team will go live, with continuous refinement & training.