Sales Lead Qualification and Closure
We call the leads in your database to quality them. Therefore, we will save your sales team valuable time and resources because they can focus on leads that matter for your business.
The outsourced call agents can handle both support and sales-related calls. They will be fully trained in your business and available round the clock. We also provide overflow call-handling services and out-of-hours call-handling services.
These calls may include cold outreach, qualifying sales leads, follow-ups, verifying customer details, explaining product features and benefits, and gathering survey responses, among other purposes.
We call the leads in your database to quality them. Therefore, we will save your sales team valuable time and resources because they can focus on leads that matter for your business.
We can set up appointments for demo sessions with your potential clients. Hence, helping your sales team to directly connect with potential customers.
Our outbound call handling services can call your potential clients to set up appointments, hence increasing your team’s closing rates.
Our team can handle targeted cold-calling campaigns therefore increasing your sales opportunities.
We can call your existing customers to up-sell and cross-sell new products, therefore increasing your sales revenues.
Our calling services can gather valuable market information through telephone surveys, hence helping you make data-driven business decisions
Call your customers and ask them for their feedback on their overall experience in using your products and services.
Ensure a positive experience for new customers by with a warm welcome.
Our calling services can help to revive dormant customer relationships by re-establishing contact and getting them interested in your latest offerings.
Retain your subscribers by using our outbound call handling services to call your subscribers before their subscription expiry date.
Use our outbound calling service to maintain a clean customer database of business contacts.
We can form a 24/7 team of inbound call agents to take care of your inbound calls. Hence, there will be trained phone support agents available at all times.
We provide reliable telephone answering services. This includes out-of-office hours call handling services and overflow call center, therefore making sure that customer problems are quickly answered.
Our inbound call handling services can answer calls related to order inquiries.
We can provide out-of-office hours call handling services. Hence, extending your customer support beyond regular business hours and being available for your customers at all times.
Our inbound call agents can take orders over the phone, ensuring customer satisfaction.
We can provide inbound call agents for reservation booking services.
We can serve as your virtual receptionists, providing essential information and assistance to callers at all times.
Connect customers with the right resources by helping them locate dealers and providing referrals. Therefore making it easy for your customers to buy your products and services.
Provide technical support over the phone, assisting customers with product or service-related issues. Hence, you can reduce your refunds and keep your customers satisfied.
With over a million customer conversations managed since 2005, VMG is an expert in communicating with customers. We’ve helped businesses enhance customer support, increase sales conversions, and reduce costs through efficient customer communication round-the-clock.
years of experience
team members
Contact us right away
We’ll reach out to you to better understand your specific requirements.
We’ll promptly inform you if we have the necessary resources to meet your needs. If yes, we’ll then provide you with a detailed quotation.
You can expect to receive a draft of the agreement clearly outlining the terms and conditions.
Once the agreement is signed, your outsourced team will be assembled within 15 days. We’ll introduce you to the team leader, who will serve as your primary point of contact throughout the project.
During the subsequent 15 to 30 days, our team will undergo training based on the materials you provide to ensure they are fully aligned with your expectations.
You’ll be kindly requested to prepay the first month’s invoice, and your team will be set in motion, ready to go live.
Our commitment doesn’t end there. We’ll continue to train and refine the team to ensure we consistently meet and exceed your requirements throughout the project’s duration.