live chat agents

Features

  • We respond to your customers chats 24 hours a day, 7 days a week, including holidays.
  • We have a responsible management and quality team that monitors chat.
  • We respond back quickly, we track delays in first response.
  • Choose between our cost effective “shared team of agents” or “a team of dedicated chat agents” for in depth support.
  • Integrating chat is very easy, no expensive changes needed to be made on your website.
  • Chat widget can be customized to reflect the look and feel of your website.
  • Greetings and tone of voice can be standardized such that anybody would get the feel they are chatting with someone within your office.
  • We try and ensure we do not waste the customer’s time by trivial ways of chatting.
  • If we don’t know how to solve the problem we escalate and create a support ticket and bring it to your notice.
  • Important chats can be escalated and we let your customers know that they will get a reply back.
  • We share every single chat transcript with you as soon as the chat has ended.
  • There is nothing happening on your site which you are not aware of.
  • Our chat agents can resolve customer issues, generate qualified leads and boost sales.
  • We take charge of all future training needed once our initial team of agents have been trained jointly. We help you create and update training material.
  • We provide turnkey solutions complete with chat technology as well as chat agents. It is a fully white label service.
  • No long term contract, this is a month to month service, cancel anytime.
  • We can use a hybrid of chatbots and human chat agents to keep the costs low.

Advantages

  • Pamper your customers, we are available 24x7 to listen to them and resolve their issues.
  • Convert website visitors into qualified leads and potential customers.
  • Reduced response times, your customers get a response very quickly.
  • Cost reduction as no need to maintain an in-house chat team or just maintain a limited team.
  • Reduced returns and cancelled orders.
  • Chat volume spikes and fluctuations can be staffed effortlessly.
  • Saves you time and hassle of finding and training a team of chat agents.
  • Gain a responsible partner in running your Operations.

More about technical support

  • Our technical support agents can perform both basic as well as advanced remote technical support.
  • Basic support includes pre-sale and post-sale software support, activation of software via live chat, billing, refunds, renewals, helping technically challenged customers run the software.
  • With remote support, we can log into your customer’s computer system to help activate, run or troubleshoot a software; optimize system performance using client-based, system-based or third party tools, resolve system-related issues like browser setup or troubleshooting; & install or troubleshoot hardware, like printers.

More about lead generation

  • People visiting you website are potential customer and they are going away. By just stopping them and chatting with them you are able to generate leads.
  • Our support agents can quickly identify real and genuine customers, filter them based on their level of interest and escalate important leads to you.
  • We can separately forward you these leads so that they can be acted upon immediately as they are not mixed up with other leads.
  • We follow a strict and clearly defined process for leads chat. Sticking to the brief assigned ensures that we ask only those essential questions and share only the essential information as defined by the business.

Why hire live chat agents from VMG?

Reason
#1

We have been providing live chat support since 2005. The team have handled more than a million chat conversations.

Reason
#2

Our pricing and business models provide you access to chat support agents at cost effective rates.

Reason
#3

Customers who use an online stores’ live chat support feature are five times more likely to make a purchase.

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