Email Response Service

Features

  • We respond to emails from your customers 24 hours a day, 7 days a week, including holidays
  • We train support agents for your business to provide customized support
  • Our support agents adhere to your company policies and processes and take ownership to resolve customer issues
  • We take charge of all future training needed once our initial customer support agents have been trained jointly. We help you create and update training material
  • As part of the training, you can instill in them your company’s culture and core values. The agents will respond to your customers as your own employees.
  • No long term contracts, this is a month to month service, cancel anytime.

Advantages

  • Reduced response times, your customers get a response very quickly
  • Increased resolution and customer satisfaction
  • Higher conversions and repeat business
  • Reduced returns and cancelled orders
  • Saves you time and hassle of finding and training a new employee. We work in teams, If one agent leaves we will find another one and upskill the work process.
  • Your customers will love you more!

Why delegate Email Response Service?

Reason
#1

Your business is Booming - With high growth, comes many new customers, and they have a lot of questions. You’d want to respond to them with speed, precision and empathy. But you’d also like to focus on your product, design, channel partner, shipping and marketing - VMG can help take charge so you can focus on your core tasks. Free yourself from email overwhelm.

Reason
#2

You notice your business is Stagnating. Managing a business is thousand tasks a day. You are having trouble managing and tracking all the tasks that need your attention. Sales leads, important follow ups are slipping through the cracks. Every customer service email is an opportunity to build stronger relationships, higher sales and loyal customer base. Want to ensure not a single email goes unanswered, every lead is meticulously followed up and converted? VMG can help in developing a loyal customer base.

Reason
#3

Data suggests that transaction rates go up 4x times when customers receive responses within 1 business day. Small Business can give a great momentum to growth, simply by focusing on how they connect and respond to customer emails. VMG can streamline your email customer service operations.

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