Inbound Phone Service

  • Telephone Answering Call Center
  • Job inquiry Services
  • Product and Service Registration Services
  • Order inquiry services
  • After Hours Call Center
  • Customer Care Number
  • Order Taking Services
  • Reservation Booking Services
  • Virtual Receptionist Services
  • Dealer Locaters and Referral Services
  • Toll Free Response / Toll Free Services
  • Technical Support Calls

Outbound phone service

  • Sales Lead Qualification And Closure
  • Scheduling Sales Demos Services
  • Following up with HR job applicants
  • Payment Collection Services
  • B2C and B2B Customer Acquisition
  • Appointment Settings
  • Lead Generation
  • Direct Sales
  • Sales Lead Follow-up
  • Sales Verification
  • Warm Calling/Existing Clients/Referrals
  • Cold Calling Campaigns
  • Upselling & Cross Selling
  • Tele Surveys/Information Gathering
  • Customer Satisfaction Survey
  • Market Research & Survey & Market Intelligence
  • Welcome Call
  • Service Satisfaction Follow-ups
  • Reactivating Dormant Customer Services
  • Subscription Renewal Services
  • Customer Follow Up Services
  • Data Validation Services
  • Customer Satisfaction Survey
  • Lead Qualification Services
  • Website Response
  • Registration of event participants & prospects

* Currently we do not offer shared teams to answer inbound calls for US numbers

OUTSOURCED SALES TEAM

  • VMG provides trained call centre agents to handle a variety of inbound and outbound calls
  • Our call centre services are ideal for digital marketing teams that require small nimble call centre teams to be out together for campaigns
  • We can customise the team for your work. It can be a small group of dedicated agents or we can use a shared team to handle your calls*
  • For each project there will be a single point of contact with the client for quick communication
  • For dedicated projects the client can select the team members and even directly train them
  • We will go live only after the client has tested the team and is satisfied
  • Detailed reporting of standard call centre metrics and call recordings will be provided
  • We offer flexible pricing options based on a combination of fixed retainer and commission based on success

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