TERMS OF SERVICE
Please read these terms carefully. Points 4, 5 and 10 are important.
1. SERVICES
Client (i.e YOU) has retained Service Provider (i.e VMG BPO) to perform Virtual Assistant Services, which are administrative, secretarial and clerical in nature. Services shall not include audio transcription, print media/web design services, installation of software etc which are separate service categories and must be negotiated separately and will require separate contracts.
2. ADDITIONAL WORK
Client understands that additional work beyond the scope of this Agreement must be negotiated separately and will require a separate Agreement.
3. CLIENT RESPONSIBILITIES
Client understands that Service Provider is not an employee, and that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy and consideration are expected. Due to the virtual nature of the relationship, Client understands the importance of communication, especially via email, and agrees to respond to questions, requests and communications from Service Provider in a timely manner. Client understands that Service Provider is a business with other clients to serve, and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunication on the part of Client will not constitute an emergency for Service Provider. Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality work. Service Provider reserves the right to refuse any project without providing any reason. Service Provider will not entertain projects that involve adult content research, invading others privacy, sending mass unsolicited emails or spamming online forums and discussion boards.
4. OFFICE HOURS & COMMUNICATION
We work 24 hours on all days but on weekends and public holidays we may be working with reduced staff compared to normal days. Email and the web based helpdesk system is to be the primary form of communication between Client and Service Provider. Due to the difference in time zone you may experience delays in communication between 1 PM EST and 8 PM EST.
5. PROJECTS COMPLETION
Basic office tasks are completed within 24-48 hours. Please allow each new task a minimum of 24 hours lead time . We don't provide a "fast food take away service"..please provide time for your VAs to focus on each work carefully. If you want a VA to work with you in real time, please contact us for a custom dedicated VA pricing service. Client will provide sufficient notice and allow for reasonable time frames for project completions. Rush projects of 24 hours or less and projects requiring weekend or holiday work may be subject to a 25% surcharge and/or other rush fees. Service Provider reserves the right to refuse any project or service request if the deadline provided by the client is too short. Task cancellations by the client without sufficient notice will be billed to Client.
6. MATERIALS & INFORMATION
Client will provide all content, outlines, photos, product images, etc., necessary for any special projects. Source material must be clear and legible. Client is responsible for furnishing all pertinent information, and for furnishing accurate, truthful and complete information necessary for Service Provider to perform or complete the contracted services or project.
7. EXPENSES
Expenses incurred on behalf of Client are not included in any fees and will be billed to Client. .
8. DELIVERY
Completed projects are delivered via email, web update or FTP as required by Client.
9. ACCURACY
Service Provider will try their best to complete the work to meet and exceed the Client's expectations. If the Client's is unhappy wherever possible the Service Provider will try to re-do the work without billing the Client for the revision.
10. PAYMENT OPTIONS
Time will be calculated in increments of 15 minutes. Invoices will be sent weekly/monthly. The invoice will provide a detailed breakup of the time spent on each task. The Client can make the payment through PayPal, 2Checkout, Online Checks and Wire Transfer. Payment is due on receipt of invoice. The one time set up fee is non refundable.
11. LATE FEES
Clients who consistently fail to respond to questions in a timely manner, do not supply needed information, or otherwise impair efficient workflows increase administrative time, waste retainer hours unnecessarily, and prevent Service Provider from working to optimum standards and serving other clients in a fair and equal manner. Service Provider reserves the right to impose late fees and/or increase hourly rates of Clients who fall in this category.
12. PROPERTY
All billings (including invoices, statements and estimates), reports and time accountings are provided as a convenience to Client at the discretion of Service Provider and remain the property of Service Provider. Periodic audits may reveal previous billing discrepancies or errors, and Service Provider is entitled to void or recall incorrect invoices and statements and bill for any monies due on account.
13. ACCURACY OF INFORMATION
Client agrees that the accuracy of information supplied to Service Provider is the sole responsibility of Client, and that Service Provider is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by Client.
14. INDEMNIFICATION/RELEASE OF LIABILITY
All reasonable precautions will be taken to safeguard the property entrusted to Service Provider. In the absence of negligence, however, Service Provider will not be held liable for loss, destruction or damage of any kind resulting from items which are lost or delayed in transit, whether such transit is electronic, fax, mail or otherwise, nor for unauthorized use by others of such property. Service Provider will not be held liable for any incidental, consequential or indirect damages, including without limitation damages for loss of profits, business interruption, loss of information, plagiarism, etc. Service Provider will not be held liable for typographical omissions or errors.
15. TERMINATION
Retainers may be terminated by either party for any reason within 15 (twenty) days advance written notice of intent to cancel.
16. EXPIRATION & MODIFICATION
This Agreement shall remain in effect for a period of one year or until such time as one or the other Party provides written notice of cancellation. This Agreement may be modified or amended as necessary after negotiations initiated by either Party. If agreement is reached, only a written instrument signed by both Parties will modify or amend this Agreement.
17. NON DISCLOSURE
Service Provider hereby agrees: (i) to hold the Proprietary Information of the Client in strict confidence and to take all reasonable precautions to protect such Proprietary Information (including, without limitation, all precautions the Service Provider employs with respect to its own confidential materials), (ii) not to disclose any such Proprietary Information or any information derived therefrom to any third person, (iii) not to make any use whatsoever at any time of such Proprietary Information except to evaluate internally its relationship with the Disclosing Party, and (iv) not to copy or reverse engineer any such Proprietary Information. The Service Providershall procure that its employees, agents and sub-contractors to whom Proprietary Information is disclosed or who have access to Proprietary Information sign a nondisclosure or similar agreement in content substantially similar to this Agreement. If the Client requires Service Provider is ready to sign a separate NDA agreement.
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