VMG  - sample live chat transcripts

These are actual un-edited chat transcripts to give you a feel of the typical live chat conversations handled by our chat agents. We have only removed contact details and business information for sake of privacy

SAMPLE LEAD GENERATION CHAT 1 :
For a company that supplies audience polling system for presentations.

Ethan: Welcome to XXXXX livechat support! How may I help you?
Visitor: Hey, I need to get some product/pricing info for an ARS
Ethan: We can certainly help you with that…
Ethan: May I know your exact requirement so I will be able to assist you better?
Visitor: I work for Stetson University College of Law and we would like to start a mock jury trial program.
Visitor: What we really need is the moment-to-moment capability.
Visitor: and 20-25 responders
Ethan: Sure we can help you with that. May I have your Name, Company Name, Email address and Phone number?
Ethan: Also Kindly let me know the best time to contact you, Our representative will contact you with more
details.
Visitor: Bill Gxxxr, wgxxxx@law.sxxxn.edu, xx7-5xx-7xxx (w), xx1-7xx-xx5 (c).
Ethan: Thank you Bill
Ethan: You can download your XXXX software online Select the number of Audience Response
Keypads you need your MM., software to support, and add it to your shopping cart. Kindly visit the link
below for package pricing:
Ethan: We provide 24,7/365 Global technical support and customer care. We ship worldwide.
Ethan: http://www.xxxxx.com/buyonlinelbuy-online.html
Ethan: You can view the details of all products on the page.
Visitor: Actually, I need the info ASAP, so if someone could call first thing in the a.m.. that would be great.
Ethan: Yes I have forwarded your details
Ethan: Our sale representative will contact you at the earliest on Monday.
Visitor: Okay. Thanks.
Ethan: You are welcome.
Ethan: Is there anything else I can help you with?
Visitor: Nope. Sorry to bother you on a Sunday night.
Visitor: But thanks
Ethan: No problem at al
Ethan: We are available 24/7/365 days to help you
Ethan: You are welcome!
Ethan: Thank you for visiting. Please contact us at anytime We offer live customer support 24 hours a day, 7 days a week, even holidays!

SAMPLE LEAD GENERATION CHAT 2
For a company that has a reseller program for office supplies

Tyler: Welcome to livechat service. How may I help you?
Visitor: HI, i would like to join your reseller program
Tyler Sure.. we can certainly help you with that,
Tyler: Our private-labeled reseller program provides qualified corporations and individuals with a turn-key mobile solutions company overnight. Resellers have the ability to distribute private-labeled and customized versions of our leading product set, and create unique marketing strategies and pricing plans. Please click
on the link below for more details.
Tyler: XXXX
Tyler: May I have your contact details? Our representative will contact you to understand the requirements and update you.
Visitor: my phone no: +4xx0000xx5, my email: igxxxxxx@yahoo.co.uk
Tyler Do you mind if I ask your name?
Visitor: How much does it cost please
Tyler: Depending on the package and campaign size the price varies
Tyler I will have our sales department contact you with the exact desired details.
Tyler: May I know in whose name we should address the email?
Visitor: my name is shelly
Tyler Thank you Shelly_
Tyler: Our sale representative will contact you during business hours Monday-Friday.
Tyler We will contact you at the earliest
Visitor: thank you.
Tyler: You are welcome!
Tyler Thank you for visiting. Please contact us at anytime We offer live customer support 24 hours a day, 7 days a week, even holidays!

SAMPLE LEAD GENERATION CHAT 3
For a law firm that specializes in accident claims

Frank: Hi. my name is Frank, how may I assist you?
Visitor: i was in a car accident yesterday where the other driver hit me several times
Frank: I am sorry to know that… Do you mind explaining the situation in detail?
Visitor: i was pulling out of a kroger parking lot when i was rear ended into the traffic, i had to dodge another car to keep from hitting it. when i look up in my rear view mirror the truck that rear ended me was about to hit
me again
Visitor: when i seen that i turned right onto a on ramp for the hwy then the truck hit me again turning my vehicle completing around faceing the oncoming traffic
Visitor: as i was turned around facing the on coming traffic i seen that the truck was about to come up the on ramp to hit me agian
Frank: That’s too bad.
Visitor: I was able to make a u turn to go back down the on ramp and the truck was side sides blocking the entrance, i acted like i was going to pass him to the left and the truck started driving forward to block me. I then jerked my wheel to the right and got around them from behind, he started to follow me but then i guess his truck failed
Visitor: i was so scared and shaking i keep driving, a few seconds later i realize this other car was following me, I got off the hwy and made a u turn to loose them but they pass two cars and was right back behind me.
I then pulled into a different kroger parking lot and ran inside and my boyfriend who was in the car with me called 911
Frank: Ok, I can understand your fear
Frank: I am sorry, the lawyer who is best suited to handle your situation is currently unavailable, however, if you wouldn’t mind leaving me with a contact phone number or email, I can have him call and/or email you as
soon as he is available.
Visitor: that would be great. My phone number is 7xx-xx5-6xxx or email is azxxxxx@yahoo.com and my name is Kaxxxxra Sxxxx
Frank: Thank you. I will make sure you are contacted at the earliest opportunity.
Visitor: thank you Frank

SAMPLE LEAD GENERATION CHAT 4
For a lawyer firm that specializes in new business entity formation

Tim: Hi, I am Tim. How may I assist you?
Visitor: hello. I would like to know what are the costs of forming an LLP in Texas
Tim: We will be happy to help you with that. Do you mind if I ask a few questions?
Visitor: I don’t mind
Tim: May I know what industry you are in?
Visitor: The business is a sports agency
Tim: Are you the sole owner or do you have partners?
Visitor: It would be me and one partner
Tim: Thank you for briefing me. Do you mind holding for just a moment?
Visitor: I don’t mind
Tim: Thank you
Tim: Sorry about that.. the lawyer who is best suited to assist you is unfortunately unavailable. If it is ok with
you I can have him call and for email you at his next opportunity.
Visitor: yes that is ok
Visitor: my email is lxxxxx@yahoo.com
Tim: Thank you. Are you opposed to a quick phone call? Often times more can be accomplished with one short phone call then a number of back and forth email&
Tim: Do you mind_providing our name and phone number as well so that I can forward the same to our lawyer at the earliest?, •
Visitor: Yes Fernando MeTixxx and the phone number is (9)oc) 3xx-xxx8
Tim: Thank you Fernando. I will make sure that you are contacted at the earliest opportunity.
Visitor: OK thank you
Tim: You are welcome. Thank you for chatting with us!

SAMPLE SALES CHAT 1
For a software company that sells PC protection software

Walden: Welcome to our live chat service!
Walden: Hi Charlie. How may I assist you?
charlie walson: How do i get the $34.95 fix as advertised with out etc. for one computer you show $69.95 only,
Walden : May I know the name of the program you are referring to?
charhe watson: erxx fix
Walden: ErxxFix is only for $34.95 for 3 computers.
Walden: You also receive 24×7 technical support.
Walden: What’s more, you can extend your subscription to 3 years by paying just $9.95 more.
Walden: You get 8 weeks full refund guarantee with your purchase.
Walden: Its a win-win situation for you!
Walden: You can purchase the program by clicking on the link below:
Walden: http://voliw.erxxix.comibuyi .php
Walden: You will have to uncheck the Addons if you have to buy for $34.95
Walden: With add on and support extension it will come to $54.85.
charlie walsom thanks •
Walden: It is not mandatory to buy Add on and 3 year extension
Walden: You are welcome. Is there anything else I can help you with?
Charlie watson: no. I am set for now. thanks.
Walden: Thanks for visiting. Please contact us at anytime We offer live customer support 24 hours a day, 7 days a week, even on holidays!

SAMPLE SALES CHAT 2
For a software company that sells PC protection software

Joseph: Welcome back to our live chat support!
Linda Haltiwanger: When I go to make payment, it is showing a higher amount than what the first page says.
Joseph: When you checked out on the registration page, there were several check-boxes that includes: optional add-ons to your software. These are complimentary products designed to compose a complete
security suite. Each add-on costs an additional $9 95, so if you opted to include them, it raises the total cost. If you don’t wish to include these. just go back to the registration page and un-check the boxes denoting the
additional programs.
Joseph: http://www.enoowne.comibuyl.php
Joseph: Our software gets updated regularly. It comes with a 60 day money back guarantee. We have a team of technical experts on live chat to help you 24 hours a day, 7 days a week. even holidays!
Linda Haltiwanger: I would Joseph, but I cannot find it. Tell me where or change it for me.
Linda Haltiwanger: Tks,
Linda Haltiwanger: Linda
Joseph: You’re welcome!
Joseph: sure
Joseph: Please hold one moment
Joseph: https://ssboomnetlorderforderform.html?xxxxxxxxxxxxxxxxx
Joseph: Here is the link for 34.95$ price
Linda Haltiwanger: thanks Joseph for your wonderful help.
Joseph: You’re welcome!
Linda Haltiwanger: good job.!!!
Joseph: It is my pleasure
Joseph: Is there anything else I can help you with?
Linda Haltiwanger: You too. I am headed up the street to the “Watermelon Festival” in Hampton/Varnville.
Maybe I’ll buy an elephant ear. Happy Thoughts. linda
Joseph: ok good:)
Joseph: Thanks for visiting. Please contact us at anytime. We offer live customer support 24 hours a day, 7days a week, even on holidays!

SAMPLE SALES CHAT TO SAVE A REFUND
For a software company that sells PC protection software. The customer came asking for a refund and we helped to avoid the refund

Andy: Welcome to our live chat service!
John Lydzinski: Is there a phone number that I can call for account support?
Andy: I am afraid we don’t offer telephone support right now. But we do offer Live, online technical support 24 hours a day, 7 days a week, even on holidays. Our superior live support team will work with you around the clock, and if need be we can even log onto your computer remotely to tackle any major problems directly.
John Lydzinski: I was charged twice for my subscription renewal and I want a refund.
Andy: Do you want a refund for both the purchases or only one!
John Lydzinski: Only One
Andy: May I extend your service to lifetime
John Lydzinski: how much is that?
Andy: you don’t need to pay extra.
Andy: we will just count both of your purchases and convert your subscription to lifetime.
John Lydzinski: sure, if its not going to cost me any extra amount.. i would accept changing the second to lifetime
Andy: so you need not to ask for refund now
Andy: we are adjusting your costs of 2 purchases as lifetime
John Lydzinski: ok, thank you for your help
Andy: please hold on while I carry out the conversion.
Andy: OK it is extended •
Andy: Is there anything else I can help you with?
John Lydzinski: no that’s it. thanks again
Andy: You’re welcome!
Andy: Thanks for visiting. Please contact us at anytime We offer live customer support 24 hours a day, 7
days a week, even on holidays!

SAMPLE TECHNICAL SUPPORT CHAT
For a software company

Andy: Welcome to our live chat service!
Norman Nelson: Hello, The program icon was there yesterday but its gone today.
Andy: Please hold while I transfer you to our technical expert who will assist you with your problem_
Edwin: Hi Norman
Edwin: Please give me a moment. I am checking to see what best can be done
Edwin: May I know do you have any antivirus program in your computer
Norman Nelson: Nothing other than what came with the computer.
Edwin: Right click on the icon near the computer clock and select exit/shut down.
Edwin: For XP/2000/98/NT:
Edwin: Next, click on Start » Control Panel » Add/Remove Programs >•> Antb000(Bot » Remove
Edwin: For Vista:
Edwin: click on Start ›> Control Panel ›> Programs & Feautres ›> AnbxxxBot Remove/Uninstall.
Norman Nelson: OK
Edwin: Please uninstall I will give you further steps to install it again.
Norman Nelson: I have uninstalled as you instructed.
Edwin: Please do a disk cleanup in the following manner:
Edwin: Click on Start. Click on All Programs.
Edwin: Select Accessories. Select System Tools.
Edwin: Select Disk Cleanup. Select c: Drive.
Edwin: From the list generated, check mark and delete all internet files and temporary files. It is
recommended to remove all Internet/Temporary Downloaded programs also.
Norman Nelson: Done
Edwin: Click on the link below and click on RUN to download the program. Then install it.
Edwin: http://www.axxxxxt.com/install_php
Norman Nelson: scanning
Edwin: ok
Norman Nelson: Now it wants me to register again before it will dean up the infected items
Edwin: Please close the program and follow the below steps to register it
Edwin: 1. Open the unregistered copy of the XXX software program,
Edwin: 2. Click on the ‘Register Now’ button.
Edwin: 3. Please copy and paste the text below exactly as it is into the corresponding fields of the box that
opens:
Edwin: Order Number: noxxxxxx@sbcglobalmet
Edwin: Serial Nucriber: 3xxB-01xx-Dx20-C12B
Edwin: 4, Click AC to complete the registration.
Norman Nelson: It’s scanning again. Sure hope I don’t have to go through all this every time I use the XXXsfotware.
Edwin: This is a one time step only
Norman Nelson: ok. that time it worked. Thanks for the help_
Edwin: You’re welcome
Edwin: Thanks for visiting, Please contact us at anytime. We offer live customer support 24 hours a day, 7
days a week, even on holidays!

SAMPLE TECHNICAL SUPPORT CHAT
For a software company

Ryan: Welcome to our live chat service!
joven garcia: I purchased the program two days ago but have not been able to use it.
Ryan: May I know the email address you used while making the purchase?
joven garcia: abcdef94@gmail.com
Ryan: Please hold while I transfer you to our technical expert who will assist you with your problem.
Gary: Hi Oven
Gary: Please follow the steps I am giving to resolve the problem
joven garcia: ok
Gary: Step 1
Gary: Disable your antivirus
Gary: Step 2
Gary: Uninstall and reinstall our program.
Gary: It will begin working.
joven garcia: ok ty
joven garcia: how do i disable antivirus?
Gary: Which antivirus you are using
Oven garcia: i am not sure but theres a mcaffe when i bought this laptop
Gary: Open Mcafee > Settings > Antivirus > Configuration > Disable
joven garcia: virus scan already expired mcafee already expired.
Gary: Ok
Gary: Please try to reinstall regtool
Gary: Right click on the Rxxxool icon near the computer clock and select exit/shut down.
Gary: Let me know when done.
joven garcia: what next?
Gary: Please do a disk cleanup in the following manner:
Gary: Click on Start. Click on All Programs.
Gary: Select Accessories. Select System Tools.
Gary: Select Disk Cleanup. Select c: Drive.
Gary: From the list generated. check mark and delete all internet files and temporary files. It is recommended
to remove all Internet/Temporary Downloaded programs also.
Gary: Let me know when done
joven garcia: what next?
Gary: Click on the link below and dick on RUN to download the program. Then install it.
Gary: httplAvww,rxxxol.comisetup.php
joven garcia: finish installing XXXX
Gary: Ok
joven garcia: what do i do next?
Gary: Try smart defrag now
joven garcia: ok
joven garcia: ok its working now… ty
Gary: You’re welcome!
Gary: Is there anything else I can help you with?
joven garcia: thats all. ty
Gary: You are welcome!
Gary: Thanks for visiting. Please contact us at anytime. We offer live customer support 24 hours a day. 7
days a week, even on holidays!
joven garcia: oke, thanks a lot have a good day.. bye

For more information on VMG’ outsourced chat service please visit:

http://www.vmgbpo.com/sales-conversions-live-chat