VMG BPO 24/7 Live Chat
Your Total Online Customer Support Solution

Give your customers what they want, when they want it.

Our world-renowned live chat service lets you take your company
to the next level. Increase your revenue. Reduce costs. Improve conversions.But, most of all…Make happy customers.

With VMG BPO 24/7 Live Chat Support, your customers will:

• Get Fast Answers.
• Receive Quality Support.
• Find Unmatched Guidance
• Make Purchases.

Our live support chat provides your customers exactly what they need, when they need it.

Success: You Owe It To Your Business.
Features Of VMG BPO’s 24/7 Live Chat Support

If you’re serious about competing in today’s global online marketplace, you owe to yourself to include live chat support on your website. Every successful online business is utilizing this highly effective resource. Why aren’t you?

With live chat support the benefits are undeniable:

• Instant real-time customer support is available 24 hours a day, 7 days a week, even on holidays.
• State-of-the-art turnkey technology allows representatives to take care of your customers quickly and easily in a seamless chat environment right on your website.
• Highly experienced representatives are specially trained to provide your customers with excellent service.
• Page push capability allows representatives to immediately direct customers to the site locations they are searching for.
• Chat transcripts are saved for you to review so you can understand how your customers are interacting with your site, products, and services.
• Proactive chat allows you to announce sales, discounts, and specific inventory to your customers.
  
  And, so much more…

With our comprehensive support services, it’s time you take your business seriously.

Speak with one of our representatives to learn
how a live chat support solution can work for you.

The Statistics Don’t Lie
You Can’t Afford To Miss Out On Live Chat Support.

The statistics are staggering. If your online business doesn’t use live chat support, you are missing out. Take a look at recent research:

• 61% of online shoppers favor chat over all other forms of communication. Experts believe this number will only continue to rise!
• 15-35% is the standard rate of revenue increase for businesses that utilize live chat support. Can you afford not to include live chat?
• 22% of all online retailers currently use online chat support. Whereas 60% of retailers are already planning to include this service on their sites.
• Over 90% of online shoppers leave sites without making purchases and without ever communicating with the site owners. Imagine the revenue potential if you could reach only a handful of these customers.
• 40% of online shoppers who made purchases said they would have left the site if there wasn’t live chat support.

We think you’ll agree: There is no better time than right now to include live customer support on your site.

Let VMG BPO help you get the competitive advantage today!

Don’t Disappoint Your Customers.
They Expect Nothing Less Than The Best.

In today’s instant gratification marketplace, consumers expect immediate responses. Emails arriving 48 hours later or phone calls put on hold are simply not acceptable. Online consumers have many options to choose from, so if they have any questions or concerns, they’ll take their business somewhere else. Another sale lost!

Our live support chat provides your customers exactly what they need, when they need it.

Your customers will:

• get answers to all of their most frequently asked questions.
• receive personalized attention.
• be helped to quickly and easily find what they’re looking for on your site.
• be able to expect the same level of service (or better) than they would in any offline business.

Remember: A happy customer is a repeat customer. A satisfied consumer is a loyal consumer.

When you use our live chat services on your company’s site, you send the message that there is always somebody there for your customer—before, during, and after every sale. Live support allows you to be there for your customer at all times.

The result is amazing: higher conversions, lower returns, better ROI, transparency into your customers’ online behavior, and so much more.

And, with VMG BPO, you receive dramatic savings from what a call center or other online service would charge. You need many fewer representatives and training can be streamlined to make sure your company’s messaging is perfect every time.

In today’s online marketplace where consumers demand so much, there is no better option that VMG BPO’s 24/7 Live Chat Support.

Learn how live support can improve your business’ bottom line today.

24/7 Live Chat Support Is The Future,
We Offer It Now.

When you decide to go with VMG BPO’s turnkey solution, you benefit with world-class customer support. Our representatives are trained to provide the following first-rate services (and much more) to your customers:

• warmly greet your customers.
• proactively invite them to chat.
  provide them with required info based on “canned” replies you provide.
• "push" them relevant web pages.
• enter important visitor details into your web-based system.
• help customers with basic activation and set up issues, including ordering.
• provide customers with relevant information by searching your web-based admin section.
• handle pre-sales and post-sales chat and confirmation.
• Email customers transcripts and requested information at the end of a chat.
• refer difficult queries to next level of support in your organization.
  
  And, much, much more to assure your customer support success.

As you can see, the level of quality and attention to detail is unmatched. Your customer experience will improve dramatically. And, what’s best, with our nominal setup fee and monthly service billings, VMG BPO is the obvious competitive alternative to call centers and other online providers.

Get started today with the VMG BPO 24/7 Live Chat Support service. You can’t afford to pass up this once-in-a-lifetime opportunity.

The Fate of Online Business Today.
Don’t Make The Mistake Of Your Competitors.

Many online businesses today make the common mistake: If they’re getting traffic, they must be successful.

The problem is:

• traffic doesn’t mean sales.
• traffic doesn’t mean happy customers.
• traffic doesn’t mean increased revenue or ROI.

Online businesses must compete with the personalized services of offline businesses. To do so, (hand symbol here)

• you need to convert traffic into loyal customers
• you need to build personal relationships with visitors
• you need to add a human element to all you do online.

With VMG BPO 24/7 Live Chat Support, you are giving yourself the opportunity to compete (and beat) your on- and offline competition.

Learn how live chat support can help supercharge your business today.

The VMG BPO Secret Weapon
Blow Away Your Competition With 24/7 Support

In today’s highly competitive online marketplace, the savviest online businesses are using live chat to pull away from their competition. No matter your industry, online chat support is one extremely important component of your successful online strategy.

VMG BPO 24/7 Live Chat Support:

• offers the highest possible online marketing ROI for your business.
• eliminates the customer service advantage held by offline businesses.
• gives you an unmatched ability to interact with your customers—it’s like you’re right there in the store talking with them!
• provides you with a precise turnkey tool that allows you to offer point-of-service communication that radically boosts customer loyalty and online experience.

Talk to a representative today to see
how easy it is to set up your live chat support.

Let’s take a closer look at how VMG BPO 24/7 Live Chat Support can effectively improve your online presence, credibility, and overall value to your customers.

VMG BPO 24/7 Live Chat Support
The Global Solution.
All Businesses. Any Industry.

If you’re involved in online business today, you know there has never been a more competitive marketplace. Truly global in its reach, the Internet allows businesses from every corner of the world and in every industry to offer products and services—many of which may be similar to yours.

If you want to succeed in this dot com market, you must find and take advantage of any competitive tool you can.

It doesn’t matter what industry you are in. It doesn’t matter what products or services you are offering. It is essential that you differentiate yourself from your competitors—the smallest advantage can be the difference between gaining or losing a sale, and succeeding or failing as a company.

Internet shoppers have come to expect the same standard of excellence they receive in their offline businesses. If you can’t match the offline shopping experience, your chance of success is seriously limited. Finding a solution that will help create the ideal “in-store experience” is essential.

The VMG BPO’ 24/7 Live Chat Support is just the solution you need to move to the next level.

In fact, in a recent poll conducted by Andersen Consulting, 0ver 60% percent of online customers stated they would buy more online if they could interact with real-time customer support representatives. Could the answer be any more clear?

No matter what your industry, you will benefit from the VMG BPO 24/7 Live Chat Support. Take a look at just a few of the industries that utilize live chat support:

If you don’t see your industry here, don’t worry. This means that you have the opportunity to be the first in your industry to take this necessary step to set your business apart from your competition with live chat support.

Contact a VMG BPO representative today to discuss how simple it is for you to take advantage of your own customer support team starting now.

It’s Never Been Easier (Or Cheaper) To Have
Your Very Own Customer Service Team

With VMG BPO, we do all the hard work for you, so you don’t have to worry.

1. You don’t hire anyone. We provide you with a highly trained and experienced team of customer service representatives.
2. You supply us with only the information you want your customer service team to communicate to your customers.
3. Then, we thoroughly train our representatives with your specific information and needs. This process can take between 1 day and 1 week, depending upon your needs.
4. We provide you with a small snippet of HTML code that will display our 24/7 Live Support Chat box on your site, including an option for including your logo and a branded message.*
5. Then, as quick as that, you’re in business and we can begin providing your customers with world-class service.
   

It doesn’t get much easier than that. Providing first-rate customer service at such an affordable price is now within your reach.

*If you are uncomfortable putting the snippet up yourself, our technical team can quickly and easily do it for a nominal fee.

Contact us today to learn how easy it is to
set up your 24/7 Live Chat Support.

The VMG BPO Advantage
Proven Results. First-Rate Quality.

With our dedication to excellence, we invite your businesses to experience:

• guaranteed rate packages at a fraction of the cost of call centers and other customer support options.
• highly-trained representatives who significantly improve your customers’ online experience.
• state-of-the-art turnkey technology and IT Support for flawless integration and implementation every time.
• unmatched service proven to deliver increased profits, efficiency, and customer loyalty.

At VMG BPO, we pride ourselves on our ability to help businesses around the world become more successful in all they do. Our 24/7 Live Chat Support is one important component to your thriving online strategy.

Contact us today to learn how the VMG BPO Advantage can help your business exceed its customer service and revenue goals for 2008.

A New Way To Do Business
Look At What 24/7 Live Chat Support Does For You

When you decide to take your online business to the next level, VMG BPO 24/7 Live Chat allows you to:

• establish positive relationships with your customers, immediately.
• collect essential traffic statistics with vigorous monitoring and reporting tools to help you measure conversion performance.
• learn how your consumers are interacting with your site, services, and products to deliver the best site experience possible.
• increase your sales, reduce your costs, and build loyal relationships.
• talk to your visitors in real time.
• support to your customers when they need it the most. reduce customer.
• service and advertising costs, as well as product returns and exchanges.
• conduct market research in real time to relentlessly improve site performance.
• close up to 15-30+ percent more sales.
• establish your brand as one that is dedicated to its customers and committed to superior service.
• separate your business from all your competitors with this indisputable competitive solution.

When you include the VMG BPO 24/7 Live Chat Support service on your Web site, you dramatically improve your company’s ability to win in the competitive online marketplace.

You owe it to your business to learn more about this powerful solution today.

Give Your Customers What They Deserve.
Dot Com Never Felt So Good.

When you choose VMG BPO for your online support, your customers receive:

• unparalleled live chat services with personalized responses to their every question in real time.
• time-sensitive information about products and services, including discounts, sales, and new items—allowing you to target market based on your revenue goals and inventory strategies.
• valuable A-Z on-site assistance, everything from welcoming a customer to your site, to finding an item or learning about a product, to help with completing an order.
• immediate feedback on any question—no longer are consumers willing to wait for email responses or be put on hold.
• vital information they need to make informed decisions about their purchases—allowing you to considerably reduce return volume.

And, ultimately, whether they purchase or not, your customer has a truly enjoyable, satisfying experience of your company and site with a level of personal attention that is found only in the best offline businesses.

Contact us today to learn how easy it is to set up your 24/7 Live Chat Support.

The VMG BPO Difference
Quick. Inexpensive. And Built To Outlast The Competition.

VMG BPO is a full-service outsourcing company that provides our clients with virtual assistant services, customer service, email response, technical troubleshooting, webmaster services, and a range of back office administrative services and writing & editing services.

We enable our clients to outsource business, personal, and Internet-related tasks to save time and allow them to focus on their core work. As an established business, you can feel confident we will be here to meet your needs well into the future.

With our experienced team of professionals, our turnkey 24/7 Live Chat Support is one of the most economical ways to improve your customer service experience without compromising quality!

Our nominal setup fee and monthly service billings make VMG BPO the obvious competitive alternative to call centers and other online providers.

We look forward to hearing from you soon to help you succeed.

Learn how the VMG BPO team can help you focus on your core business by contacting us today.