24/7 outsourced Support Services

Since 2005, we have been offering outsourcing services to help businesses efficiently manage their customer support tasks. We keep our clients’ live chat, email, phone calls, IT technical support, and admin work processes running smoothly 24/7.

services

Live chat outsourcing

A dedicated team of outsourced chat agents trained in your business for lead generation and customer support.

Email support outsourcing

Outsourced email support agents trained in your business and available 24/7 to respond promptly to your emails.

Call handling outsourcing

Telecalling teams to manage inbound and outbound phone tasks, spanning support and sales calls.

General Admin Virtual Assistant

Virtual Assistants with a flexible skill set to manage support and sales-related admin tasks.

Every minute counts!

Firms that tried to contact potential customers within an hour of receiving a query were nearly seven times as likely to qualify the lead. Hence, using 24/7 outsourcing services will help you connect quickly with potential customers.

Follow up leads with 24/7 outsourcing

Tailored Teams

Bespoke 24/7 outsourced teams that cater to each client’s unique needs.
We custom-hire individuals dedicated exclusively to each client. Hence, your outsourced team can be fully trained in your business.

Testimonials

Fresh Insights from Our Blog

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The Downsides of Live Chat: Navigating the Pitfalls in Customer Communication

At VMG we provide live chat support services to business. We have been providing the chat support service since 2005. Live chat support has many advantages. Live chat services offer instant, convenient communication, fostering efficiency and responsiveness. Users benefit from real-time support without the hassle of phone calls, enabling multitasking….

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The Top 10 Essential Skills to Look for in a Virtual Assistant

Hiring a virtual assistant can be a game-changer for your business or personal management. When selecting a virtual assistant, there are several skills that you should consider to ensure they can meet your specific needs. Here’s a list of core skills that a good virtual assistant should possess: Organizational Skills:…

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Contact Us​

Get in touch to discuss 24/7 outsourcing of sales and support.

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