How much does your VA service cost?
There is a one time account sign up fee of $25. In addition you will be charged per hour for the tasks you outsource. Invoices will be sent once a month. To find out the per hour rates for the different tasks please contact our sales team . To sign up for an account please click here
- How do I post a new task for the VAs?
You can post a new task for the VA team in one of these three ways 1. Send an email to support at vmgbpo.com from your registered email address. This will automatically create a task ticket. 2. Use the online form on the home page of our website (select the option : Existing client - create new ...
- Can I have some references from your clients?
You can see our client testimonials at this link: http://users.smartgb.com/g/g.php?a=s&i=g18-01397-fe
- Will you be able to send someone to work in our office?
Unfortunately, we only deal with "virtual" assistant services. We are not in a position to send anyone into your office :(
- What are the holidays in India? Will my work get delayed during these holidays?
For the official holidays in India please see this link: http://en.wikipedia.org/wiki/Holidays_in_India Our team works right through the year. On weekends and holidays we may work with less staff but we are still open. Tickets you post in our helpdesk are monitored even during weekends and holi ...
- What is your policy when the assigned VA does not have the skill to finish a specific task?
There will be a team manager who will monitor the work of the VAs who have been assigned for you. We will not bill you if the VA has not been able to complete the work you required.
- Will the Virtual Assistant that you are offering would have a neutral accent?
Yes. We can arrange for a test phone call so that you can test voice quality.
- Times you are able to work (in CET) ? Times you are able to communicate live (in CET)
The basic shared VA service will enable you to only create tasks via our online helpdesk at www.vmgbpo.com. If you sign up for our dedicated VA service we can arrange for your VA to work with you in real time during CET timings.
- Do you guys have familiarity with Aweber?
Yes, we have set up Aweber for several clients.
- Do you provide a VA who gets to know my requirements over time. I.e. a personal contact with whom I can deal with on a daily basis.
Yes, we provide you one VA coordinator who will work with you always and get to understand your work requirements. The VA coordinator will then assign the actual work to the most capable VA in our team to handle that task.
- How do you provide Data Security?
All your communication and data will be stored in password protected helpdesk. Only VAs with permission will have access to your communication and files. Please see the helpdesk at www.vmgbpo.com/helpdesk
- Does this include phone and email support?
Yes, we offer phone and email support as part of our virtual assistance service.
- Do you have any minimum number of hours per day? Currently, our volumes are low and hence we might not need someone for the full time.
No, we don’t require minimum hours per day. You can choose to outsource as many or as little hours you want in month
- Can you do web design?
Yes, we do web design projects as part of our virtual assistant services.
- What is the main method of communication that your clients use?
The helpdesk at www.vmgbpo.com/helpdesk
- Do you work around the clock, or have specific hours of operation.
The teams work round the clock. But if you are signing up for a shared VA service please allow 24 hours lead time for the work completion/work update. If you are using a dedicated VA you will have someone in real time working with you.
- what security measures do you use to safeguard customer information?
All communciation is via a password protected helpdesk accessed by only authorized and current employees
- What is your method of payment, and what is the system set up?
We would invoice you once a month and you can pay us via Paypal, Wire Transfer or 2checkout.
- What times are you available for regular work?
Shared VA service is available 24 x 7 via the online helpdesk at http://www.vmgbpo.com/helpdesk . Dedicated VA service is a customized service so we can be available whenever you want.
- Which IM client to you use and how long do you stay logged? e.g. YahooIM, Skype, MSN
Dedicated VAs can be logged into any IM you want.
