Is your live chat service 24 x 7?
Yes, our chat support agents will be live on your website 24 hours a day, 7 days a week including holidays.
- After I sign up for your service how long will it take for you to offer the service on my website?
We will be able to start handling chats on your website within 5-7 days. Once you sign up for our service you would need to send us an FAQ document on your website. We will use this to quickly train our agents on your site and send you the chat HTML codes which you can paste on your web pages. T ...
- Is your service scaleable? Suppose we receive a large volume of chats will your team be able to handle it?
Yes, we provide chat support for low, medium and high traffic websites. We support websites with 4-5 visitors/chats per day to websites with hundreds of thousands of visitors/chats per day.
- How many simultaneous chats your operators will be able to handle?
Our chat agents will be able to chat with multiple visitors on your website at the same time.The number of simultaneous chats will depend upon the nature of the chats (example: sales or support) and level of expertise required.
- Will your operators be able to proactively invite and chat with visitors on our website?
Yes, our chat agents will be able to pro-actively invite visitors on your web site to chat with them. For example: if we find a visitor is on a particular product page for a long time it is possible for us to send the visitor a chat invite like " Do you require any help? A live chat support agen ...
- Can I select the color and shape of the chat buttons that are displayed on our website?
Yes, you can choose from a range of colors and shapes from our online chat images gallery.
- Will you also be providing us the live chat software?
Yes, we will provide you the necessary chat HTML codes to paste on your website. Once you paste these chat codes our support agents will be able to interact with visitors on your website via live chat.
- Will your operators be trained on our business to support our customers properly?
Yes, our chat operators will be trained on your website. We provide them a basic training before they go live on your website within 5-7 days. As we start handling more of your chats our knowledge about your website will steadily improve.
- What information do you require from me to get started?
To get started all we require is a basic FAQ document on your website. We'll use this to train our chat team within 5-7 business days.
- Can I use your live chat support service on more than one website?
Yes, you can copy/paste our chat HTML code on multiple websites. Our agents will be able to handle chat requests from different websites. Our pricing is based on the total volume of your chats and not on the number of websites we provide support for. If you paste the chat HTML code on a new web ...
- What is the cost of live chat support service?
The pricing depends upon the expected daily volume of chats on your website and the level of technical expertise required. Please contact us for a custom quote.
- Will I be receiving any daily/weekly reports and stats?
Yes, we'll send you detailed weekly chat reports. The reports will contact date wise chat totals, lead totals and the entire chat transcripts of the previous 7 days.
- Will you be sending me the chat transcripts?
Yes, we will email you the chat transcripts. This will help you monitor the chat conversations we have with visitors on your site..
- What's the benefit of live chat support service?
In today's highly competitive markets, any edge in sales or service you have over your competitors can make the difference in whether you gain or lose a sale. In this world of automated, touch-tone customer help systems, the ability to chat with a live person through a website is a standout fea ...
- Will your customer support agents monitor my website 24 hours a day?
Yes, if you sign up for our live chat support service our support agents will be on your website 24 hours a day, 7 days a week including holidays. Anytime there is a chat request we guarantee that our agent will answer that chat request within a few seconds.
